CRM Specialist

Despite healthcare spending at an all-time high, patient waiting time is getting longer, and patients arent accessing the quality of care they deserve. At Kry, we believe we can play a unique role in changing this.

As Europes leading digital healthcare provider and one of the largest healthcare providers in Sweden, we believe that providing accessible and affordable healthcare has never been more important. Our vision has been consistent and clear: great healthcare for everyone. Do you share our vision and want to be part of shaping the future of healthcare?

Were looking for a CRM Specialist who is agile, curious, solution oriented and committed to detail and accuracy to join our CRM team. In this role, you will play a pivotal role in developing and executing CRM activities across our France and UK markets. This is a very exciting opportunity as youre joining at a pivotal time - this role will give you the opportunity to grow your skills while getting empowered within a data-driven and creative work environment.

Core Responsibilities

• Play a key role in the development and execution of the CRM strategy
• Coordinate and work closely with the copywriters in each market
• Plan, build and deliver multi-channel communications (emails, push notifications and in-app messages) using our CRM tool Braze
• Fully own our weekly newsletter, including planning and coordinating content with the copywriter and SEO team, building and launching it, monitoring performance and driving improvements
• Actively drive and support the planning and delivery of our ongoing test-and-learn strategy
• Be involved in and coordinate a variety of projects with different business areas
• Manage reports and monitor campaign performance
• Work with Braze and our Martech team to grow our data points within Braze, allowing us to fully leverage the tool and drive initiatives across various user touchpoints
• Assist in quality assurance for our CRM campaigns

If youre passionate about driving customer engagement and leveraging CRM technology, this opportunity is tailored for you. The ideal candidate will bring an enthusiastic "can-do" spirit to the team, pay close attention to details, communicate effectively, and thrive as a collaborative team player.

We are looking for someone with:

• 2-3 years of relevant experience working in CRM, building campaigns and automations (Braze is an advantage)
• A good understanding of email and push marketing, CRM metrics, performance management and testing
• Can do attitude with a high attention to detail
• Organised, able to multitask, meet deadlines and adapt to changing environments
• A passion for making marketing communications as relevant to patients as possible, communicating clearly and effectively with consistency
• Team player with strong communication skills
• Experience working in direct campaign set-up and management in a CRM tool
• Keen to challenge current ways of working to improve performance and increase efficiencies
• Fluent in English - Swedish and/or French is an advantage
• The position is full time, based in our Stockholm office.

Join us and shape your future as well as ours!
If you think youre up to the challenge, come and help us to grow, innovate and develop! A diverse workforce is an absolute necessity for anyone with a vision like ours: to provide great healthcare for everyone. Therefore we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. We offer a hybrid way of working where we aim to be at our great office at least 3 days a week to cater for a great relationship with our colleagues.

About Kry/Livi
Kry/Livi is the European leader in digital healthcare, allowing patients to see a doctor, nurse, or psychologist online within minutes. We also combine digital with physical care, transforming how millions of patients access healthcare. Headquartered in Stockholm, we are committed to improving the worlds health through innovation, one patient at a time. In Sweden and Norway we are called Kry. In the UK and France, we operate under the name Livi.

Submissions and Questions
Please submit your application by including your CV, LinkedIn, GitHub, or Portfolio (where applicable). No submission will be accepted via email, nor when the job posting has become inactive. All applications must go via the careers site or an official Kry / Livi job post.