IT Support Specialist

Working at Mercell

At Mercell, were on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, lets shape the future and create real value for society, one innovative solution at a time.

Your Mission

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT related operations within our organization. Your responsibilities will span across user support, technical support, project implementation, and system maintenance. You’ll collaborate with team members, department leads and teams to enhance our IT infrastructure and provide exceptional service to our internal users.

You will contribute to our Enterprise IT department’s efficiency, security, and innovation. Your ability to troubleshoot, communicate effectively, and adapt to evolving technologies will be essential. We expect you to be an example of proactive thinking and behavior towards the team and business and be representative of a solution focused approach to work and challenges within IT.

Core Responsibilities

1. Technical Support and Incident Management

• Ticket Resolution: Respond to and resolve IT-related incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications, network connectivity, hardware, and software and integrations
• User Training: Provide training and guidance to end-users on SaaS tools and best practices

2. Project Implementations

• SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment, configuration, and user adoption
• Integration: Integrate our core SaaS tools with other systems (e.g., AWS, Github) to streamline interdepartmental workflows

3. System Maintenance and Optimization

• Monitoring and Performance: Monitor application and hardware performance, identify bottlenecks, and optimize system workflows where possible
• Security: Implement security best practices, including access controls, data encryption, and vulnerability assessments in collaboration with our internal security team

4. Documentation and Knowledge Sharing

• Documentation: Maintain accurate documentation for all IT operational configurations, troubleshooting steps, and standard operating procedures

Required Qualifications

• 5+ years operational experience with an international IT organization
• Experience in IT Service Management to ensure smooth sailing for the organization, with a knack for optimizing service delivery to meet business needs.
• Skilled in Identity & Access Management, ensuring only individuals gain entry while maintaining the integrity of sensitive information.
• Proficient in Device Management and Security.
• Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure through Network Management.
• Experienced in Technical Support & Troubleshooting to keep operations run smoothly.
• Fluent in English and Swedish.

Start date: As soon as possible
Duration: Full time
Workplace type: Onsite
Location: Stockholm, Sweden
Application Deadline: 16.07.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

What we Offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we cant wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to

Mark Gilchrist, Interim IT Manager
Email: mark.gilchrist@external.mercell.com

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.