Client Response Executive

Customer Response Executive - make the difference for our clients and their businesses.

As a Customer Support Executive at Nielsen, you will be working as part of a team who provide support to some of the largest brands and manufacturers in the FMCG Industry. Furthermore, you will be part of an established Nordic support team, where knowledge dissemination and projects across our Nordic region is our main priority.

The position is mainly concerned with handling day-to-day customer inquiries from all our customers using our different platforms and with our Nordic team contributing to developing our support services to the highest standards. The role will also include conducting client training on our software, both online and face 2 face.

Working in our Client Response department will give you a solid understanding of our business and a broad network within the organization and with our customers. The work is varied and exciting, and you can come up with ideas and contribute to changes and improvements.

Responsibilities:

• Deliver exceptional customer service by promptly and effectively addressing customer inquiries through phone, email, and soon, live chat in Microsoft Dynamic.
• Develop a deep understanding of our RMS products and of our services to provide accurate information and personalized solutions to customers.
• Coordinate with various internal teams, including Sales, Operation, Technical Support, and Product Development, to ensure a seamless customer experience and timely resolution of issues.
• Troubleshoot and resolve customer concerns, identifying opportunities for process improvements and collaborating with relevant teams to implement changes.
• Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.
• Keep accurate records of customer interactions, track key performance metrics, and share valuable insights with relevant stakeholders to drive continuous improvement.
• Stay up-to-date on product updates (Discover new release, Omni, etc.) , and company news to provide knowledgeable support and guidance to customers.

Your background and experience:

• Relevant commercial education at minimum bachelor level.
• Experience with B2B customer support and training is an advantage.
• Basic understanding of FMCG industry
• A proven customer service background
• A passion for technology and learning new systems.
• Experience with working with Dynamics or some CRM tool.
• You are outgoing and comfortable with conducting client training for several people.
• Good skills to build relationships both internally and with customers.
• Have the willingness and ability to acquire knowledge and develop the role.
• Have a passion for delivering the best customer support.
• Are team-oriented and emphasizes sharing your knowledge and experiences?
• Work in a structured way and can handle many tasks at the same time.
• Have good IT skills, and quickly acquires new systems knowledge.
• Understand numbers and like to work with analysis of numbers?
• Fluent in Swedish language and English (oral and written)

What we offer:

We offer an exciting and challenging job in a large international company with a unique product portfolio. We look forward to welcoming you to a workplace with a focus on well-being, with high professional standards and where the pace is high, and where freedom under responsibility is a keyword.

#LI-FC

Our Benefits

• Flexible working environment
• Comprehensive health insurance
• Life assurance
• Pension plan
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion