Customer Success Account Manager

Are you excited about how innovative tech can be used for business and societal growth? Are you a business minded, result driven person with a curious mind? We are looking for a person with passion for people, business and tech, and the magic that occurs in the intersection of the three.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Manager, you are the primary delivery and operations lead and a partner for our customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. Our focus is the Telco, Retail and Energy industries. By leveraging your business acumen, industry perspectives and technical insights you will be responsible for the end-to-end post sales delivery across the Microsoft and Partner ecosystem, to align the right resources at the right time to achieve customer business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities

• Assisting with customer cloud adoption and customer success is a key business priority.
  • Collaborating with customers to develop and implement a proactive support program that enhances their experience with the Microsoft platform and aids their transition to the cloud.
  • Working closely with the core account team to contribute to the strategic account plan, providing technical insights and industry-specific knowledge to create customer value by accelerating cloud usage.
  • Fostering customer value by promoting cloud consumption/usage and supportability.
  • Enhancing the customer experience through technical intensity and responding to customer feedback.
  • Facilitating cooperation across various Microsoft business units to deliver superior customer outcomes, leveraging the One Microsoft advantage.

Qualifications

• Masters Degree in Business, Sociology, Psychology, Computer Science, or related field AND a couple of years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Bachelors Degree in Business, Sociology, Psychology, Computer Science or related field AND a few years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional Preferred Qualifications

• Business acumen and experience of driving value based business dialogues.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.