Strategy Consultant (Customer experience management (CXM)

Stockholm, Stockholms län

As a Strategy consultant, you are responsible for the development of digital business strategies, considering the end customer, organizational and technology perspectives. You take on the strategic development of national and international clients and develop concrete recommendations for how to better service our clients customers.

You will work on a broad spectrum of strategy projects – covering areas such as CRM, ecommerce, marketing automation, operating models, business transformation and change management. At the core of everything we do lies a commitment to a customer centric mindset. You are an expert in consulting our clients during all phases of the projects: from defining the project scope, to conducting research, developing strategies and roadmaps.

Some of your responsibilities:

• Support and help to drive interdisciplinary teams in large and international pitches and consulting projects with joy and confidence to the customers benefit.
• Our clients perceive you as a thought leader in digital transformation - you fill this scope with joy and great professional confidence.
• Together with the team of highly qualified and experienced strategy consultants, you continuously develop our business consulting services.
• Participate in deliver several strategy engagements for our clients.
• Strengthen client relationships and enhance satisfaction through well thought out and professional recommendations.
• Build and maintain relationships with relevant internal stakeholders especially within Commercial, Growth and CX.
• Be a highly considered colleague within Consulting and across Merkle Practices.

• A degree in economics, business management or international marketing. A higher degree is an advantage.
• At least 3+ years of experience as a consultant in a strategic function in a professional services company, industry, a start-up or in a renowned consultancy.
• Excellent knowledge of strategy development, underpinned by practical application of consulting methods and models.
• Experience in e-commerce is an advantage.
• Strong strategic and analytical skills combined with a gift for communicating complex solutions effectively and experience in leading and delivering national and/or international digitalization or transformation projects.
• A customer-centric mindset and an understanding of customer journeys.
• Enthusiasm for several of the following topics: Innovation management, digital business models, transformation management, organizational development, process optimization, multi-channel models, data and CRM, e-commerce.
• Very good written and spoken Swedish and English skills (business fluent).

Some of the Perks We Offer

• Friendly, knowledgeable colleagues who like to share their knowledge
• The flexibility and best of both worlds – to work from home and from the office
• Excellent career opportunities within both Merkle and Dentsu
• The possibility to work with large, international clients in cross-market teams
• 30 vacation days and 5000 SEK in wellness allowance
• A strong, open culture with several events, after works, and happenings yearly

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of dentsu and Merkle – we would love to hear from you.

The position is full-time with permanent employment with a 6-month probation period and is at our Stockholm or Gothenburg office. The ideal starting date is after summer/somewhere in August/September. If you have any questions, please contact our Senior TA Partner maria.cederbrand@dentsu.com We remove the job ad when filling the position.

We look forward to hearing from you!

All your information will be kept confidential according to EEO guidelines.

#LI-MC2

We are Merkle Sweden - part of Merkle Northern Europe. Merkle is a leader in data-driven customer experience management (CXM), and we help the worlds best brands deliver unique, personalized customer experiences across channels and devices. We provide expertise in digital analytics, customer experience strategy and consulting, user experience design, CRM, data management, commerce, content management systems (CMS), ad tech, and martech. We are part of Merkle Worldwide and dentsu – a global agency network covering 145 markets.

Our Swedish Strategy and Consulting team is now looking for an experienced Strategy Consultant to join Merkle Sweden!