ServiceNow Architect

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Are you ready to take your expertise to the next level? Take this opportunity to develop your skills and build an extraordinary career, join our pioneering team at Accenture, where weve recently achieved remarkable milestones as ServiceNows #1 and Most Comprehensive Partner.

• In 2023, we were honored with prestigious awards including Global, EMEA, Americas & APJ Partner of the Year, solidifying our position as a leader in the industry.
• As the sole Global Elite Partner awarded customer and employee workflow badges, we uphold the highest standards set by ServiceNows partner program.

We are looking at significantly growing our ServiceNow Business Group in the Nordics. Join our team as a ServiceNow Architect and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge!

Responsibilities

• Effectively managing key stakeholders both internally and externally to the organisation
• Analyse and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with the customer’s core applications.
• Establish and manage a technical governance.
• Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
• Demonstrate solid insights in designing ServiceNow solutions
• Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, CSM, ITOM, GRC, SecOps)
• Understand and drive process optimisation, efficiencies and productivity using automation
• Produce a detailed functional design document to match customer requirements
• Act as a mentor to support less experienced colleagues
• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business

Preferred Qualifications

• Industry and project experience of 5+ years with ServiceNow
• Good understanding of Servicenow (On-prem) architecture / infrastructure concepts
• Experience on the ServiceNow platform including Integration Hub and Mid Server.
• Proven experience with key technologies relevant to the ServiceNow integration solutions including Red hat Linux, SSO, SAML, SSL, Web Services, LDAP, Maria DB, Load balancing and IT Networking.
• Thorough knowledge on workflows, tables, encryptions, UI, Agent workspace, Virtual Agent, flow designer and integration hub.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling
• Strong analytical skills, communication, and presentation skills
• Ability to manage development team, customer, stakeholder expectations
• Have the drive and determination to learn and continuously share your knowledge with others
• Experience in working according to agile, scrum or SAFe principles
• Knowledge and experience of Infrastructure Operations, migration as well as Servicenow Integration with Third party system.
• Prior experience of working with international teams (this role is in the Nordics)
• Fluent in English (spoken and written)
• University degree in Computer Science or equivalent

Certificates

• Certified System Admin (CSA)
• ITIL foundation

As a person you have

• Valid Work permit for Sweden
• Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
• Passionate about working in a fast-paced global environment
• Value collaborating within culturally diverse teams
• Creative and solution oriented.
• Eager to embrace new challenges and drive them to completion

Why Join Accenture?

Join Accenture and become part of a passionate team committed to technology, innovation, and personal growth.

• Unlock significant career development opportunities with access to training, certifications, and a clear path for advancement with free ServiceNow training, we have an all-inclusive agreement with ServiceNow
• Embark on your journey to becoming a certified CTA or CMA with us! Join our exclusive ServiceNow certified CTA program.
• Working with large and complex solutions, our clients are some of the largest in the Nordic
• Be on forefront in technology working with the latest cutting-edge innovations like Generative AI
• Join the largest community of skilled ServiceNow professionals within the ServiceNow ecosystem.

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