Operations Associate

We’ll be happy to receive your application during summer but will be evaluating all applications starting mid-august due to the holiday season.

About us
In 2022, Instabee was founded after combining Instabox and Budbee - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the customer at heart.

We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans to stop anytime soon. As we continue to expand our product offering to new merchants and geographic regions, our logistical network and operations are getting increasingly complex.

About the role

In this role as a Operations Associate you’ll be responsible for managing and developing the processes for our courier partners and last mile deliveries. You’ll be the person making sure things are running smoothly and effective, assuring quality throughout our last mile chain. As a Operations Associate you will together with your team ensure that we have a stable relationship with external partners, and that these partnerships are suitable for our operational needs. Also, you will own and develop the Last Mile tools, ways of working and planning towards our internal users.

You will, among other things:

Provide for a central support and control function, administer and participate in development of the tools, processes and ways-of-working related to our home deliveries.

• Manage our agreements with our external partners, ensuring that the expectations we have are clearly communicated, before and during the partnership and also are followed up upon by relevant stakeholders

• Provide Operations with data and information that they can use for daily communications and follow-ups, but also work on a holistic level to ensure we have a mutually beneficial relationship

• Managing the co-operation between Instabee and their last-mile partners

• Overseeing courier and driver performance

• Plan and execute long term planning together with relevant stakeholders

About you

In this position as Operations Associate we think that you are a very communicative person with a get things done mindset. You are a driven person who likes to have many ongoing projects at the same time - and of course - you want to develop within Instabee!

• You have the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

• You take a lot of ownership in your work and strive to be the best at what you do.

• You have a positive mindset and tackle challenges with a smile

• You are flexible and open to change

• You take a lot of initiatives and have a creative mind

What you’ll need more specifically

• A finished bachelor or masters, preferably in business management, economics, logistics, or operations

• Analytically strong, with an ability to combine data with human intuition to crystallize your hypothesis and execute upon them

• The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

• Strong organizational skills - you are fun and confront challenges with a smile

• Communication is key. Fluency in English and Swedish is critical

If this is you, we really can’t wait to meet you!

What we offer

We can promise you that you will be challenged, that you will develop your skills and have the opportunity to work with truly amazing and competent colleagues. This is an opportunity to work on cutting-edge projects that impact Instabees strategic objectives, in a company which is poised to grow significantly in the years to come.

Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:

• Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
• Puppy Friendly: Bring your dog to work - weve got a whole floor for our furry friends!
• Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town
• Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
• Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.

This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.