Customer Quality Engineer (Hybrid)_2

Ensure customer quality requirements are met for all products and take ownership of customer nonconformities. Define and coordinate containment actions across the organization to secure the customer, as well as production sites with supplier-related issues.

You will be performing deep root cause analysis with multifunctional teams, identifying permanent solutions, and ensuring the implementation of effective corrective actions in an efficient and timely manner to meet customers expectations.
Responsibilities:

• Main interface to customer communication regarding critical and complex quality topics and conveying voice of customer inside the organization
• Perform or coordinate root cause analysis on failure from field and/or delivered products and implement containment and corrective actions for critical failures
• Support Customer Quality Engineers with problem solving techniques or root cause analysis.
• Ensure efficient documentation and communication of lessons learned for product development and product changes.
• Co-ordinate and drive customer audits and follow-up on action plan
• Ensure the means to understand customer expectations and increase satisfaction
• Develop quality management: Support in structure set up, Risk analysis and customer communication
• Support in updates design for manufacture and assembly (DFMEA) and Process Failure Mode and Effect Analysis (PFMEA).
• Ensure continuous improvement work

We offer:

• Stable employment conditions - employment contract (indefinite upon reaching 6 months tenure)
• Private medical care – possible upgrade
• MyBenefit System & Multisport membership
• Co-financed postgraduate education
• Employee referral programme
• Rewards cycling commutes
• Christmas/holiday allowance
• Co-financed team-building & offsite activities
• Investment opportunities in Northvolt group’s shareholding
• Relocation package
• International environment & culture
• Learning & Development opportunities
• Company championing transformation to renewable energy
• Friendly and open working atmosphere in a diverse team
• Language courses

Skills & Requirements

Qualifications:

• MSc degree in mechanical / electrical engineering or related
• 4+ years’ experience in hands-on failure root cause analysis.
• Excellent knowledge of quality and experience applying problem solving methodologies and process improvement tools (8D, FMEA, SPC).
• Experience in developing processes, standards, and documentation in an efficient way to meet customer requirements.
• Knowledge and experience of applying ISO9001:2015

Bonus points:

• Experience in automotive or battery systems within Customer Quality process or other relevant experience with VDA or IAFT standards

Specific skills (eg specific programmes, languages, certifications etc)

• Process improvement methodology: Six Sigma certification or equivalent - highly desirable.
• Strong project management & organizational skills.
• Excellent English written and oral skills, Swedish or German is a plus
• Highly organized with excellent workload and time management
• Result-driven & customer focused with exceptional stakeholder management competence
• Good negotiation - presentation and problem-solving skills
• Great team collaborator and independent specialist

You are:

• A doer with entrepreneurial spirit
• Detail-oriented
• Flexible with grit, sense of quality, friendliness and motivation to take on new challenges and sense of humour
• Passionate & purpose driven

World leading technique

Top specialists as team peers

International environment