Product Quality Navigator

Job ID: R0007329

Date posted: 30/04/2024

Are you a Foodie?
Great, then you might be the one we are looking for. We are all passionate food lovers that develop and provide delicious, desirable, safe, healthy, and sustainable food for the many people around the world. No doubt food matters to people and the planet and to the IKEA business. Our Food business is a strong contributor to the IKEA brand and business growth, and we have the ambition to drive positive change in the food industry.

We are on an existing journey where we, over the next years, will continue to strengthen the core of what we do developing food that is good for people and the planet. Every day we dare to challenge ourselves and live our values and we embrace the future and face the opportunities to enable success.

We are in Älmhult, in IKEA of Sweden, where the total customer offer is being developed where we want to work close to our IKEA colleagues across the value chain and how we meet our customers every day. For example, did you know that more than 520 million guests enjoyed our food last year?

Älmhult – the heart of IKEA
This is where our culture and values were shaped and are still developing. It is a melting pot of many different nationalities and cultures. Beside the IKEA Museum, IKEA Hotel, the IKEA store, and many other places to learn and meet, there is Aktivitetshuset, which is a meeting place and spare time facility with lots of possibilities for IKEA co-workers and their families. If you choose to commute to Älmhult, this is not a problem because the office is a stones throw from the train station, and the shuttle buses to Helsingborg leave right outside IKEA of Sweden.

As a Product Quality Navigator you belong to the Engineering function within Range Area Food Services, and you report to the Product Engineering Manager. You will have the ability to contribute to growth by increasing quality of the range and the total quality perception. You will have the opportunity to translate complaints to “gold” and secure that the information can be used for improvement and contribute to happy customers in the end.

As Product Quality Navigator you will

• Be responsible for handling daily reported Food Alarms together with your colleagues in the Deviation Team. You act as investigation leader on assigned Food Alarms, which means that you coordinate actions within different stakeholders.
• Analyse deviations, customer feedback and produce reports as input to the improvement of running range and news development
• Secure learnings from deviations are captured and communicated back to relevant stakeholders
• Contribute to develop the handling deviation process, ways of working and relevant tools connected to your daily work
• Participate in and initiate crossover initiatives within IKEA Food regarding quality improvements
• Contribute to establishing a strong quality culture among all IKEA Food Co-workers

We are looking for a person with interest in and experience from Food Quality Deviation handling, quality improvement and measurements through the eyes of the customer. We see that you have a higher education in the area of Food and are fluent both in spoken and written English. As part of the assignment you will be on duty every sixth weekend.

As a person you are team-oriented and straight forward. You are able to work in a changing and fast moving environment, you have a problem solving approach with an accuracy for details and you work in a structured way. You have a high ability to coordinate, act and follow up. Quality is always in your mind!

We work in a global environment with co-workers from all over the world. As a company we are constantly developing which requires the ability to drive change in a complex, fast paced, international environment to achieve outcomes that contribute to the overall goals of IKEA Food.

Does this sound like your next challenge? We are curious to get to know you so warm welcome with your application – CV and letter of motivation-in English-no later than 2024-05-15. Please note that we will review applications as they come through so do not delay, send in your application today!

If you have any questions regarding the position, please contact the hiring manager Jeroen van Veen, Product Engineering Manager at jeroen.van.veen@inter.ikea.com

For questions about the recruitment process, please contact carolina.reventberg2@inter.ikea.com