Customer Service Operations Specialist

We know it, you know it. Most companies ramble on about purpose and making the world a better place. And pretty often it feels a bit… well, forced. But we’d like to think that our story is special for real.

Our founders, Shadi Bitar and Ninos Malki, came to Sweden from Syria when they were kids. Books became their compass, guiding them through the maze of life, and helping them shape their destinies in a new world.

Their dream was bold: What if they could unlock the world of books for everyone, making knowledge and inspiration accessible to all? Fast forward a few years, and the tale of Nextory was born.

At Nextory, weve crafted a revolutionary monthly subscription that empowers our users to devour books like never before, be it through reading or listening. Its not just a product; its a passport to endless adventure and enlightenment.

And now, were on a quest to find our Technical Project Manager to support the work of our Customer Service team, someone as passionate as we are about making the world a happier place and enriching lives through the world of reading. Join our extraordinary team, and lets script a future where every day is a chapter of discovery, and every book is a key to a richer life.

WHAT YOU WILL BE DOING

As Technical Project Manager at Nextory you will work with developing our customer service processes with an analytical mindset and tech-savvy approach to create customer experience magic. You will be responsible for the prioritization, coordination and communication of various projects within the customer service scope. You will also be responsible for the maintenance and development of the customer service chatbot, Zendesk, the FAQ and workflow processes within customer service.

You will be a part of an amazing team consisting of expertise within e.g app and web development, product and data - always with the continuous aspiration to increase reading! The position is based in Stockholm and you report to our co-founder Ninos Malki.

WHO YOU ARE

We believe that you are currently working in a similar role at a fast-moving company. We believe that you take pride in our product, that you love to drive development, that you are always striving to improve and that you believe that quality is key! You thrive working in a dynamic and unpretentious environment where you take great responsibility for our product and your team!

SKILLS AND QUALIFICATIONS

• We believe you have, for the field, relevant educational background
• We believe you have a around 1 year of experience from working with project management or similar
• We believe that you have experience from working with tools like Jira, Slack, Zendesk and UnitQ

We are looking forward to your application which should include a CV or LinkedIn profile. Also, we would love a pitch of why you are the tech-savvy person we are looking for!

Please note that we do not offer relocation.