Team manager to Lending Services \u007C SEB, Arenastaden, Solna

Do you want to be at the heart of the action at SEB and ensure that our private and commercial customers get their mortgages and other loans administered in the best way possible to create excellent customer service? Then this could be the role that you are searching for!
Since SEB was founded in 1856, our focus on customers and long-term relationships has been at the heart of our success. We aim to drive positive change by providing capital to help everyone reach their goals and accelerate progress towards a sustainable tomorrow. As a leading financial services group in northern Europe, well help you grow and empower you to take on more responsibility to create a real difference. Welcome to SEB. About the role: As a Team manager you are responsible for leading, developing a team of ten team members that perform administrative processes related to mortgages and other loans. You are part of a department with four different teams where one is a development team. Developing people and processes are your main responsibilities in this role, in addition to ensuring customer delivery according to SLA. We have a culture of continuous improvements and an ambition to fully automate our processes, i.e., true automation with the ambition to deliver world class services. As support you have your closest colleagues in Lending Service Management Team as well as Global Process Managers, Global Process Experts, Process Area Specialists and robot and script developers. In addition to leading and developing people and processes, the identification and management of non- financial risks are high on your agenda and you play an important role in creating risk awareness in the team. You collaborate with colleagues from mainly Corporate and Private Customers, Lending Services Vilnius and partly with real estate brokers and other banks. Hence you have room to explore other business areas and grow your skills further. To thrive in this role, we believe you have:

• Solid leadership experience and a burning ambition to develop people and processes. Ability to motivate staff is crucial for success.
• A leadership style where you work close with your team members to ensure that we deliver and meet agreed SLA.
• Solid experience from working with continuous improvements. Hence you are analytical and understand your numbers as well can dig into details while keeping a holistic perspective.
• A personality that is curious, driven and likes structure and order.
• Experience from driving change.
• Great communication skills and fluency in both Swedish and English
• Previous experience from working with loans – this is seen as a plus but not a requirement.

What we offer:

• The opportunity to join a department where we have an open dialogue, help each other, and constantly challenge ourselves to become even better.
• The ability to work 1-2 days from home
• International opportunities and working environment.
• Attractive compensation and access to SEB staff banking with exclusive benefits
• Great learning and development opportunities

Do you want to be part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than 12th of June. If you have questions about the position, please contact Linda Rydberg, Head of Lending Services, linda.rydberg@seb.se.

Learn more about working at SEB here:www.sebgroup.com/career It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.