Factory Support Lead

You want to make a difference. So do we.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

What’s in it for you

The main objective of the Factory Support Lead VCT is to govern the deliveries of the Factory Support service towards VCT (for the Factory On-Site scope) and the whole of Sweden (for the Factory Service Desk). This includes governing the day-to-day deliveries of technicians in close collaboration with the service provider, coaching and developing the technicians, working with continuous improvements, driving “shift left” from level 2 support teams, supporting incident resolution and overseeing change management activities.

This area of responsibility is mainly around the support of production critical factory systems and shopfloor equipment, using the ITIL processes Incident, Change and Problem. We are seeking a candidate to join our high energy, high performing IT team who is excited to use their unique skills to improve our delivery to the factories.

What you’ll do

• Govern day to day operations of the Factory Service Desk (for Sweden) and Factory onsite support teams (for VCT)
• Prioritization of work based upon business priorities
• Assisting in high-priority incidents to resolution
• Performing Incident, Problem and Change coordination
• Review of metrics for SLA adherence and process improvements
• Oversee Asset management and hardware lifecycle planning
• Oversee patch management and security compliance
• Coordinate with business counterparts to support new requirements
• Coordinate with Level-2 support teams to continuously “shift left” of competence and tasks
• Develop and implement continuous improvement activities
• Participate in on-call rotation supporting multi-shift operations
• Perform other duties as assigned
• Be an active contributor in VCT IT Site Management Team

What you’ll bring

• Bachelor’s degree in a Computer Science area or equivalent experience
• 5+ years of experience working in a digital field
• ITIL process knowledge
• Broad competence of different IT technologies (Infrastructure, Application, IT Security)
• Knowledge of ServiceNow
• Capability to build and maintain good business relationships
• Strong troubleshooting and analytical skills
• Strong verbal and written communication skills, both in Swedish and English
• Focused upon delivering results

This position is based in Gothenburg, Torslanda site.

Let’s get to know each other!
Are you curious yet? If you want more information about the role and its responsibilities or simply learn a bit more, please reach out to the hiring manager Filip Bollaert at filip.bollaert@volvocars.com.
For information about the recruitment process please contact Senior Recruiter Malin Hansson at malin.hansson.5@volvocars.com.

Please apply for this no later than 14th of July 2024, enclose your CV and cover letter written in English. Note that due to GDPR we cannot accept applications through e-mail. Due to the summer holiday the recruitment process will take a little longer. But do not wait with your application, we are curious to get to know you.

Welcome with your application!

Volvo Cars - Driving change together

Volvo Cars’ continued growth is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.

By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.