Technical Support Representative

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our products . Are you looking for making an impact in an international organization, helping customers with conditions, such as ALS, Aphasia, Cerebral Palsy and Rett’s syndrome to live more independently? We have an opportunity for you at Tobii Dynavox, where you will be the voice of Tobii Dynavox to our users in UK and Ireland region and partners, also being their advocate in our organization. Our multilingual Technical Support team are the product experts to whom users, professionals and partners turn to when in need of help. In this experience, you will gain in-depth knowledge of our diverse portfolio of product, therefore you dont need to be an IT expert. However, we greatly appreciate your interest in technology, technical background if you have and your familiarity with using both Windows and Apple products. As a member of the Technical Support team, you will have a variety of tasks:

• Assisting customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products.
• Troubleshooting issues across our hardware and software platforms via phone, email, chat and remote desktop sessions.
• Assisting customers in understanding our product features, functionalities and best practices, empowering them on resolving issues independently.
• Building and maintaining strong customer relationships by demonstrating empathy, patience, and a commitment to their success, whatever that looks like for them.
• Backing up to our repair coordinator by arranging shipping of devices to and from our repair center.
• Contributing to the development of customer support strategies by gathering and documenting customer feedback and feature requests.
• Collaborating with our marketing team to monitor our social media channels.

You can contribute significantly and thrive in this role with our support if you’re a fast learner who enjoys collaborating with colleagues across different teams. While your previous work experience is important, we also value finding a strong cultural fit. We believe you will be a great addition to our team at Tobii Dynavox with your enthusiasm, dedication and ability to inspire colleagues. We are looking for someone with:

• Fluency in verbal and written English (a great merit if you speak other languages such as Norwegian, Chinese, German, Swedish, French, Italian or Spanish)
• Proven experience in working at customer service, technical and product support or customer-facing roles.
• Ability to interact with developers comfortably while making computer novices (who are new using the technology) feel supported and understood.
• Experience in CRM and ERP systems (such as Salesforce, Visma or Dynamics)

What we offer This role is office-based (our Stockholm, Cork or Sheffield office) with the potential to move to hybrid working after onboarding is complete. We have everything from design, research & development, production, customer service and support right here on-site, making it easier for you to get to the heart of our products and customers. When it comes to your experience as a member of our team, we continuously work on building an international working environment where people can do an excellent job, grow, and do their best. Our team enjoys a range of benefits to support personal well-being and family commitments. Please address your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English) through our career website. Were looking forward to your application!
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled