Customer Support Coordinator

Do you want to put your administrative skills to use and make a positive impact on our world-leading metal powder operations? We’re now looking for a service-minded Customer Support Coordinator to join our team at the powder production unit in Sandviken. Some words about us With 160 years of material expertise and more than 45 years in powder atomization, Sandvik is a global leader in metal powder for advanced manufacturing technologies such as metal-injection molding (MIM) and additive manufacturing (AM). We offer the widest alloy range on the market and can even customize materials – marketed under the world-renowned Osprey® brand. Our Quality and Logistics department, within the powder production unit in Sandviken, is responsible for delivering high-quality service while handling order-related activities in alignment with our customers’ demands and challenges. About your job In this role, which is based in Sandviken, you work in close collaboration with our production to find the best possible solutions and ensure excellent customer service. You take an active role in keeping our customer flow at ease by managing all order-related activities through our M3 system, and you’re our go-to-person regarding delivery issues. You have a good understanding of our production, and you coordinate customer-related requests, logistics and all associated communication within our production unit. This includes following up on packing and delivery operations – making sure we have accurate documentation for transports – as well as handling complaints, inventory levels and payments on time. You’re also responsible for the unit’s customer specifications, contract reviews, customer requirements and internal product specifications. About you We’re looking for someone with a degree in technology or economics, combined with a few years of experience in the quality- and logistics sector and customer support area. Since this is a role where you need to collaborate and communicate internally with our production, as well as externally with other stakeholders, you need to have excellent language skills in both English and Swedish. With attention to details, structure and a hands-on approach, you ensure quick solving of problems while always thinking one step ahead. By being a responsive and excellent communicator with strong networking skills, you easily collaborate with different stakeholders while delivering high quality service – making you a valuable asset to your coworkers and our business as a whole! Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub , LinkedIn or Facebook to get to know us further. Contact information For further information about this position, please contact Tommy Olsson, recruiting manager, +46 (0) 70 212 09 00 We’ve already decided on which advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts in that matter. Union contacts – Sweden Thomas Lilja, Unionen, +46 (0)70 261 04 82 Göran Norell, Akademikerföreningen, +46 (0)70 616 43 78 Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55 Recruitment Specialist: Gustaf Sjögren How to apply Send your application no later than June 19, 2024. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0067387. As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.nordic@sandvik.com . Sandvik Manufacturing and Machining Solutions is a business area within the Sandvik Group and a global market-leading manufacturer of tools and tooling systems for advanced industrial metal cutting. The business area also comprises the areas of additive manufacturing and digital manufacturing solutions. In 2023, sales were approximately 49 billion SEK with about 20,300 employees.