System Operations Analyst - Corporate IT

Nasdaq Technology is looking for a System Operations Analyst to join our Corporate IT team in Stockholm. This is a fantastic opportunity for a proactive and highly motivated individual who is eager to grow and develop their career!

In the role of System Operations Analyst, you’ll primarily deal with infrastructure support for a recently acquired software house. You will work within a small and enthusiastic team to ensure all clients are supported with a range of issues on a proactive basis. This client-facing role will see you working autonomously, reporting to a local team lead with a pre-established support network of a 24/7 Service Desk.
Main responsibilities:

• Desktop infrastructure support within global based team, in close collaboration with your manager / team to develop and deliver pro-active solutions to Windows / Linux / Apple based infrastructure issues
• Be a local point of escalation for all end-user queries and issues ensuring effective documentation and knowledge sharing of all applicable fixes
• Collaborate with your team to maintain high levels of support to improve system availability
• Develop and maintain SLAs, and compliance within corporate financial environment
• Develop and maintain Windows systems and deployment process, ensuring that all issues are documented, and all clients are supported in the majority of broke / fixed issues

We are looking for someone with:

• Minimum 1 year in a Support based role with focus on face-to-face communication, you will need to be confident in multi-client support and have a range of skills including workload prioritization and the ability to multi-task
• Knowledge of Microsoft infrastructure and products including Win 11, Win 10, and the Office application suite is required
• Troubleshooting and support of Office 365
• Experience with Active Directory is a must (domain admin level desirable)
• Practical understanding of networking LAN/WAN and TCP/IP, VPN is required
• Practical understanding of PXE imaging service with a focus on multiple of operating systems (Windows, Apple, Linux)
• MAC OS desktop environment understanding / Troubleshooting is helpful

Whats it like working at Nasdaq?
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported, and empowered. We are a Hybrid-First work environment that embraces work-life balance and fosters well-being. What do we offer?
At Nasdaq, we provide our employees with the resources and opportunities they need to chart a career of achievement along with a compensation package that includes annual bonus opportunity, equity grants, as well as an employee stock purchase program. Nasdaq Sweden provides its employees 32 days of annual vacation (plus 1 additional flex day every two months), flexible health insurance, career development programs, and more. This is a full-time position located in Stockholm, Sweden. As the process in ongoing, please submit your application in English as soon as possible. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.